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Terms & Conditions (as of 22nd December 2011)

Vehicle Pickup & Return
Depot Business Hours
Airport Transfers & Vehicle Collection
One Way Rentals
Change of Pickup or Return Location
Vehicle Returns

Rental Charges
Payments
Optional Extras
Vehicle Insurance
Security Bond
Travel Insurance
Drivers License & Minimum Age
Restricted Roads

Cancellation Fees
Rental Period Extension

Breakdowns & Mechanical Failure
Repair Approval
Substitute Vehicles

Vehicle Pickup & Return

Wendekreisen operates rental depots in Auckland and Christchurch. On request Wendekreisen can arrange vehicle collections and returns in Picton (please note that Wendekreisen no longer services the Wellington area). A relocation fee of $400 applies for vehicle collections or returns in Picton.

Your vehicle will be introduced to you and all functions explained at vehicle collection. Depot contact details are as follows:

Auckland

Unit 6, 197 Montgomerie Rd
Mangere
Auckland
10 minutes from Auckland Airport

For a map, click here

Freephone: 0508 109328 (within NZ)
Depot: +64 9 2560127
Sales: +64 9 2560177

Christchurch

240 Roydvale Ave
Burnside
Christchurch
5 minutes from Christchurch Airport

For a map, click here

Freephone: 0508 109328 (within NZ)
Depot: +64 3 3574153
Sales: +64 9 2560177

Depot Business Hours:

Monday to Saturday: 8:30am - 5:00 pm (08:30 - 17:00) local time.
Sunday / Public Holidays: 8:30 am - 1:00 pm (08:30 - 13:00)

Please note that Wendekreisen cannot accept any vehicle collections after 4:30pm weekdays and 12.30pm on weekends / public holidays unless an after-hours vehicle collection has been pre-arranged. There is a charge of NZ$60 for after- hours vehicle collections. After hours vehicle collections are not available after 20.00pm and before 6.30am. Customers are advised to arrange for accommodation before and after travelling in New Zealand.

Airport Transfers & Vehicle Collection

Wendekreisen offers complimentary transfers between airports and our depots.

Auckland

Please advise your arrival details (date, time, flight number, accommodation, expected time of vehicle collection).

After your arrival at Auckland Airport, please call us on free phone 0508 109 328 and select option 1. Please await our representative in front of the Departures Terminal at door three. Should no one be available, please take a taxi to our depot. The cost of approx. NZ$35 will be refunded to you if a receipt is provided.

If you spend the first night at a hotel near Auckland Airport, please ring us on free phone 0508 109 328 and select option 1 to organise a transfer. Please await our driver in front of your hotel.

Taxi or shuttle costs from the city will be refunded up to a maximum of NZ$35 if a receipt is provided. We recommend you pre-book your transfer to our depot the night before. Please contact "Discount Taxis" (ph. 09-529 1000) to arrange the transfer and advise us of your estimated arrival time at the depot.

Christchurch

After your arrival at the airport or your airport hotel, please ring us on our Freephone number 0508 109 328, select 2 for Christchurch Transfers to organize your pick up and await our agent in front of the terminal or your hotel. Should no one be available, please take a taxi to our depot or book the Super-Shuttle (Freephone: 0800 748 885). The cost of approx. NZ$30 will be refunded to you if a receipt is provided. If you are staying in the city, please take a taxi, the cost of approx. NZ$30 will be refunded to you if a receipt is provided.

Important Notice: We do NOT recommend vehicle collections immediately after long-haul flights. Wendekreisen advises that a minimum of 8hours rest is recommended to ensure safe travels. Please also note that afternoon collections may also face significant traffic congestion.

One Way Rentals

One way rentals between Auckland and Christchurch are available at no extra charge but must be organised at time of booking.

Change of Pick Up or Return Location

A change of pick up or return location or date is subject to availability. If the hirer wishes to change the pick up or return location/date after a booking has been confirmed, approval by Wendekreisen must be obtained. A breach of contract relating to the pick up or return date/location will incur a NZ$1000 penalty fee.

Vehicle Returns

Vehicles have to be returned on the date, place and time as shown on the contract. Late returns will result in extra charges.

The hirer is obliged to return the vehicle:

1. With the fuel level as marked on the damage sheet.
2. In a reasonably clean condition.
3. With empty holding tank and toilet.

Extra charges apply should these obligations be ignored.

Rental Charges

Rental charges for campervans / motorhomes & recreational vehicles are calculated on a daily basis, irrespective of pick-up time. Charges include unlimited kilometers, all equipment (excludes 'optional extras') and GST (15%). There is a minimum rental period of 5 days. Charges for cars are based on a 24 hour period. All prices are in New Zealand dollars except where indicated otherwise. View the current pricelist.

Payments

To confirm a booking a non-refundable deposit of NZ$300 is required to process the reservation. The balance of the total rental cost is due 30 days prior to commencement of the hire.

Wendekreisen offers competitive rates for ferry crossings between Wellington on the North Island and Picton on the South Island. Ferry costs are payable at pick up.

Optional Extras

The following charges will apply for optional extras on your hire:
1. Child Seat / Booster Seat - NZ$ 25 per hire

2. 12 Inch (30.5cm) TV/DVD/USB/SD Multimedia Centre – NZ$75 per hire

3. Satellite TV and decoder (as of 1st Feb 2012) - NZ$75 per hire

Available in the following models:

a. Koru Star 2+1

b. Koru Star 2ST

c. Koru 4

d. Koru 6

e. Budget 4

4. DVD Unit (to suit Koru 6) - NZ$ 50 per hire
5. Porta Potti Toilet - NZ$ 50 per hire
6. Tom Tom GPS Unit NZ$ 5 per day (min. $60; Max. $100)
7. After Hours Charge NZ$ 60 per collection/return

Driver Licence and Minimum Age

A full (without restrictions) driver licence is required. Driver licences which are not in English need to be presented in conjunction with an official translation or valid international driver licence. The minimum driver's age is 21 years.

Camper Insurance

STANDARD INSURANCE (Compulsory)

NZ$16.00 per day with an excess of NZ$1500 for drivers over 25 years (NZ$2000 for drivers of 21 to 24 years, GST included) for any one damage. A credit card imprint is sufficient. Maximum charge of NZ$800 per hire.

STANDARD INSURANCE WITH WINDSCREEN AND TYRE COVER

NZ$22.00 per day with an excess of NZ$1500 for drivers over 25 years (NZ$2000 for drivers of 21 to 24 years, GST included) for any one damage and NIL excess for windscreen and tyre damage. A credit card imprint is sufficient. Maximum charge of NZ$1100 per hire.

ALL INCLUSIVE PACKAGE (FULL COVER INSURANCE AND EXTRAS):

NZ$36.00 per day will reduce the excess for any vehicle to NZ$250.00 (NZ$500 for drivers 21 to 24 years). Includes cover for all damages (including overhead & underbody damages), compulsory standard insurance and windscreen/tyre cover. This package also includes all 'Optional Extras' and 'After hours collection/return Fees'. Maximum charge NZ$1800 per hire.

Car Insurance

STANDARD INSURANCE (Compulsory)

NZ$14.00 per day with an excess of NZ$750 for drivers over 25 years (NZ$1000 for drivers of 21 to 24 years, GST included) for any one damage. A credit card imprint is sufficient. Maximum charge of NZ$700 per hire.

STANDARD INSURANCE WITH WINDSCREEN AND TYRE COVER

NZ$20.00 per day with an excess of NZ$750 for drivers over 25 years (NZ$1000 for drivers of 21 to 24 years, GST included) for any one damage and NIL excess for windscreen and tyre damage. A credit card imprint is sufficient. Maximum charge of NZ$1000 per hire.

ALL INCLUSIVE PACKAGE (FULL COVER INSURANCE & EXTRAS)

NZ$28.00 per day will reduce the excess for any vehicle to NZ$100.00 ($250 for drivers 21 to 24 years). Includes cover for all damages (including overhead & underbody damages), compulsory standard insurance and windscreen/tyre cover. This package also includes all 'Optional Extras' and 'After hours collection/return Fees'. Maximum charge NZ$1400 per hire.

Exclusions

With standard insurance, the hirer is liable for new damages to tyres and windscreen.

Security Bond

The security bond is equal to the excess amount of your insurance option (see above). A credit card imprint is sufficient. If paid in cash or by traveler cheque, the security bond will be refunded at the end of your hire according to the conditions below.

Security Bond Refunds

The bond will not be charged on return of the vehicle provided that:

1. The vehicle is returned to the agreed location at the agreed time
2. No damage is incurred to the vehicle or any 3rd party property
3. Waste water tank and toilet have been emptied
4. No items belonging to Wendekreisen Travel have been lost or damaged
5. All traffic fines and toll road fees have been paid
6. The vehicle is returned in a reasonably clean condition

The security bond can be paid by cash, traveller's cheque or credit card. If paid by credit card, an imprint will be taken, but not charged, unless the above conditions have not been met.

Travel Insurance

In New Zealand, personal injury due to an accident is covered by the Accident Compensation Commission (ACC). However, Wendekreisen strongly recommends that customers take out Personal Travel Insurance.

Restricted Roads

A Wendekreisen vehicle must not be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook) and North of Colville Township (Coromandel Peninsula). All other public roads are permitted throughout New Zealand.

Cancellation Fees

Please note that the Booking Deposit is non-refundable.

In the event that you wish to cancel your booking the following fees apply:

If cancelled 31 days prior to pick up

No fee.

If cancelled within 30 days to 8 days of pick-up

30% of total reservation cost (unless booked prior to 10 Dec 2010)

If cancelled within 7 days of pick-up or no show

100% of total reservation cost (unless booked prior to 10 Dec 2010)

Early Return

No refund for any unused portion of the rental is available.

Rental Period Extension

A hire extension is subject to availability and authorisation by Wendekreisen Travel. Any costs associated with the extension will be disclosed prior to confirmation and charged on drop off.

On Road Assistance

In the event of mechanical problems, the hirer should contact Wendekreisen Travel by calling 0508 109328 (select option 3). The Wendekreisen help desk will direct you to the closest service center.

Repair Approval

Repairs of up to NZ$50.00 can be completed without authorization by Wendekreisen. All repair costs up to NZ$50.00 will be refunded upon submission of receipts. All repairs exceeding NZ$50.00 require approval by Wendekreisen Travel.

Wendekreisen wishes to advise that no responsibility will be accepted for accommodation charges, meals or out-of-pocket expenses resulting from a breakdown. Wendekreisen will accept liability (and may process appropriate refunds) where the vehicle was unusable due to mechanical failure and the hirer made reasonable effort to contact Wendekreisen Travel within 12 hours.

Substitute Vehicles

Wendekreisen Travel reserves the right to substitute a comparable or superior vehicle at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to any refund. Should Wendekreisen not be able to supply a comparable vehicle, Wendekreisen will compensate the hirer for each day lost.

Privacy Policy

Any information supplied to Wendekreisen Travel Ltd will not be passed on to any other 3rd party. You have the right under New Zealand Privacy Law to view and correct any information we hold about you.